1. Guarantee of service
We are confident in our work and are committed to providing superior service. AGENTJ offers a 100% Satisfaction Guarantee. If you are not completely satisfied, contact us immediately or within 24 hours and we will make it right.
2. One off services
i) The client shall inspect all work upon completion.
ii) The client has only 24 hours after completion to notify us of a problem.
iii) When a client orders a clean from AGENTJ he/she automatically accepts the terms and conditions outlined in this website.
iv) In the event of complaint the client will allow the company to send a cleaner back to the client’s property to complete the work to the client’s satisfaction and the company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job.
3. Regular Office Cleaning Service
i) If the account used for payments is a company one, the customer’s name, address and postcode of the property should appear in the reference field.
ii) If a meeting with the cleaner in advance is required by the customer, this would be charged $15 to cover time and travel expenses.
iii) The Regular Cleaning Service should be conducted on the same day after 6.00pm every week/fortnight.
iv) The company is not able to reschedule regular service appointments. Our availability does not usually allow a time other than that scheduled.
v) AGENTJ will perform the work specified by the Client in a professional manner. Agentj reserves the right to make changes to any part of these Terms and Conditions without notice. By ordering AGENTJ service via telephone, e-mail, fax or website the client is agreeing to be bound by AGENTJ Terms and Conditions of Service. The Client must allow the cleaner access to hot water and power. All fragile and breakable items must be secured or removed.
4. Carpets
i) AGENTJ will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning methods. Existing damage will be reported prior to commencing work.
5. Vinyl/lino floors
i) AGENTJ will not be responsible for failing to remove old permanent stains that cannot be removed using normal vinyl stripping and cleaning methods. Existing damage will be reported prior to commencing work
ii) AGENTJ will not be responsible for certain brands of polish that cannot be stripped at all. A test patch will be done prior to commencing the job. AgentJ will not be responsible for making the test patch good if the existing polish can’t be stripped.
6. Windows
i) AGENTJ will access all high windows from poles only. No ladders above 1m high will be used for window access. AgentJ will not be responsible for window cleaning windows that are beyond these access conditions.
ii) AGENTJ will not be responsible for failing to remove old permanent stains that cannot be removed using normal window washing and scaping methods. Existing damage will be reported prior to commencing work
7. Pricing
i) Let us give you a free estimate based on your cleaning needs. Please contact us for your personalised quote.
ii) A minimum charge of $50 applies to all jobs.
8. Access
i) The customer is obliged to provide access to the property where the service will be performed. If he/she is not present at the time of the cleaning the customer is responsible for providing the keys. Failure to provide access to the property is subject to $50 non-refundable fee.
ii) Electricity and running water must be accessible within the property where the cleaning will be conducted. Failure to provide these is subject to $50 non-refundable fee.
9. Confidentiality and Security policy
i) The safety of our clients and cleaners is paramount at Agentj. We maintain a strict policy regarding the privacy of our clientele. We guarantee discretion and do not share information (including but not limited to e-mail, residential addresses, telephone numbers and profiles).
ii) We do not allow anyone into the residence without explicit direction from our client. We also ask that you inform the office of expected service and delivery persons or if someone will be in the home working or visiting upon cleaners’ arrival. Cleaners must wear shoes to be in compliance with government safety standards. Keys to residence or facility are coded and do not have personal information on keytags.
iii) Please advise of anything in the office that is not working properly (glass shower door falls off hinges when opened, hot water faucet is reversed with cold water, exposed wiring, picture frame is already broken and should not be moved, etc.)
10. Claims
i) No refund claims will be considered after the cleaning has been conducted and the team has left the property unless otherwise stated by the company.
ii) All services are considered performed up to the customer’s expectations except otherwise stated by the customer within 24 hours of the cleaning being conducted. All complaints will be fully investigated and resolved to the satisfaction of the customer or alternatively to a standard we deem reasonable.
iii) The customer must agree to allow a re-clean or an inspection of any unsatisfactory work performed by the company before he/she arranges third party to conduct services.
iv) In a case of damage proven to be caused by us the company will either repair the item or if the item cannot be repaired the company will compensate the customer with the item’s current cash value given proof of the broken item or a receipt of the replacement.
v) Although our technicians make every effort not to break items, unfortunately accidents do happen. This is why the company recommends all items of special value to the customer either monetary or sentimental to be stored and/or not cleaned during the service.
vi) We may require to enter a property where a problem has occurred within 24 hours of the service being conducted to investigate and make an attempt in finding a solution.
vii) The company advise you not to place any furniture on a carpet which is not completely dry and shall not be responsible for any damage this may cause.
viii) The company is not responsible for any existing damage to the customer’s property that cannot be cleaned or repaired by our technicians using the standard cleaning methods.
ix) Our team will to their best to clean your kitchen appliances. However if they have not been cleaned since they have been bought or in the case of some existing damage, the Company is not responsible that the item cannot be cleaned using standard methods and detergents.
x) If the customer wishes to have his refrigerator/freezer cleaned, he/she is responsible for emptying and defrosting it in advance.
11. Cancellation policy
i) We require a minimum of 48 hours cancellation notice (holidays and weekends included). If you need to cancel or would like to reschedule your appointment please phone or email the office directly.
ii) Cancellation fees will be billed as follows:
Full minimum cleaning fee will be billed on the day of cleaning if the cleaner is unable to gain access to the establishment or home, if the key has not been left with the doorman or agreed upon location, if the post-renovation contractor or other contracting crew have not completed work according to schedule and our cleaning crew is on site.
12. Special Offer Conditions
i) Promotional offer cannot be combined with other offers or discounts.
ii) Promotional offer does not apply for minimum charges.
iii) Promotional offer does not apply for junk removal services.
iv) If you have any questions relating to these Redeem conditions please contact us.
v) Now that you know more about us, and the comprehensive cleaning services we offer, don’t hesitate to get in touch with our friendly office staff on (09) 4782775 or to Request a cleaning service online.
vi) A charge of 50% of service will be charged if the 48 hour cancellation policy is not honored ($50 minimum). Excessive cancellations with less than 48 hours’ notice are subject to cessation of services. We understand that emergencies arise.
vii) Please note: If frequency of scheduled cleaning changes or is reduced (eg. weekly will become monthly only) fee charged will also be adjusted.
13. Payment:
iii) All accounts shall be payable on the day the work is carried out by us and in accordance with the agreed credit terms elected by us.
iv) You agree to pay all invoices on receipt; OR
v) You agree to pay by the 20th of the month following completion of work where we have entered into a credit arrangement with you upon successful application by you for credit.
vi) We may allocate payments as we see fit notwithstanding any specific tender by you.
vii) Payment of the amount owing shall be free of any counterclaim, set-off, deduction or any other claim whatsoever.
viii) If you do not pay the Account owing on time we may, at our option:
(a) suspend or restrict your use of the Services, terminate Services, refer your account to our debt collection agency
(b) and/or charge you a Finance Fee of 10% (“Late Payment Fee”) of any outstanding account that remains unpaid on the 20th of the month following completion of work
(c) charge you default interest at the Default Rate (5% per month) on the amount outstanding until the actual date of actual payment of all amounts owing (including default interest and Finance Fee)
ix) You shall be liable for ALL costs incurred by us in recovering the amount owing including debt collection agency commissions, fees and/or other charges, and legal costs.
14. Amendment of terms
i) may be amended by us from time to time; and
ii) express the entire understanding and agreement between you and us;
iii) shall prevail in the event of any conflict between these terms and the provision of any document used by you or any other agreement with us;
iv) and any other agreement with us can only be varied by our express acceptance in writing.